Q: Can I select a specific delivery date?
Yes! You can choose your preferred delivery date at checkout. We’ll make sure it reaches right on time
Q: Can I select a specific delivery time?
You can select from delivery time slots, but not an exact delivery time. We’ll always do our best to deliver within your chosen window. ⏰
Q: How do I pay for my order?
We accept payments via:
• International bank transfer (UK account)
• Local Pakistani bank transfer
• Credit / Debit card
Q: Do you offer Cash on Delivery (COD)?
No, we currently do not offer COD on website orders. All orders must be prepaid to confirm booking.
Q: Can I send the gift directly to someone?
Yes, absolutely! If the order is being sent directly to your loved one, please select the option that it’s a gift at checkout.
Q: Can I customise my order?
Of course! 💕 We love personalisation. You can message us with your order number on Instagram DM or WhatsApp for any customisations or special requests. We do provide many customisation options on our website too.
Q: What if I need urgent delivery?
We don’t usually offer same-day or next-day delivery, but you can always reach out to us on WhatsApp — we’ll try our best to make it happen if possible!
Q: What if something I ordered isn’t available?
If an item in your order is unavailable, we’ll contact you immediately. However, for minor substitutions (like one flower or balloon in a large bunch), we’ll replace it with something of the same or higher value, ensuring the overall look, feel, and vibe remain just as beautiful.